Once an order is submitted online, it cannot be directly modified. However, our Customer Service Team may be able to assist by canceling the order, allowing you to place a new one with the necessary changes. Alternatively, they can help create a new order for you with the required adjustments.

Since the time between order submission and packing is very short, we recommend contacting Customer Service immediately for the best chance of making changes.

Our Best Way Shipping option is priced at $8.99 and ships using either UPS or USPS, depending on the most efficient method. For more details on available shipping options, please refer to our Shipping Information page.

All shipments are Freight on Board (FOB) Burlington, NC, meaning that ownership and risk of loss transfer to the purchaser once the goods leave our location. The purchaser assumes full responsibility for the shipment during transport.

By arranging transportation, the seller is acting as a service provider on behalf of the purchaser. By utilizing this service, the purchaser confirms compliance with all applicable local and state laws regarding the purchase, transportation, and delivery of goods.

The purchaser also certifies the following:

• They are of lawful age.
• They have obtained any necessary permissions or licenses.
• They have paid any required fees.
• They are working through properly licensed intermediaries if needed.
• They are legally entitled to take possession of and receive the quantities ordered.

These terms ensure clarity and adherence to all legal responsibilities for the transaction.

No, we currently ship cigars only to customers within the USA and to APO/FPO USA military overseas addresses. Military personnel with APO/FPO addresses also receive a discount on OM Cigar items as a token of our appreciation.

While we’ve thoroughly researched the possibility of shipping cigars internationally, several challenges make it unfeasible at this time. These include:

• Variable Costs: The fluctuating costs associated with international shipping.
• Tobacco and Tax Laws: The complex and diverse regulations surrounding tobacco products worldwide.

For our business model, shipping outside the USA is not viable. Additionally, we do not send catalogs internationally, as this could be considered an unauthorized solicitation in some countries where we are not permitted to export cigars.

We reassess this policy annually and remain hopeful that, in the future, we can extend our offerings to cigar enthusiasts worldwide. Until then, we continue to focus on providing exceptional cigars and service to our U.S.-based customers.

No, omcigars.com does not sell cigarettes or related products online. This decision aligns with state and federal laws, as well as our company’s philosophy to refrain from participating in the online cigarette business.

However, we do offer e-cigarettes for customers interested in alternative smoking options. While other websites may choose to sell cigarettes online, their interpretation of the laws and business approach differs from ours. We remain committed to complying with regulations and maintaining our focus on quality products that align with our values.

No, we do not sell Cuban cigars as it is illegal to do so. However, we offer a wide selection of premium cigars that rival the quality and flavor of Cuban cigars—at a fraction of the cost.

Why spend $15 or more on a Cuban cigar when you can enjoy exceptional alternatives for much less? Explore our collection of Cuban-inspired cigars to experience the same rich taste and craftsmanship without breaking the bank.

You can easily locate our 5-cigar packs by selecting the 5-Cigar Packs option in the top menu. This will take you directly to our curated selection of premium 5-cigar bundles.

At omcigars.com, we are committed to selling our products only to adults while safeguarding your identity and privacy. To meet this commitment, we partner with a non-affiliated third-party age and identity verification company.

This service ensures that customers are of legal age to purchase our products and verifies that the information provided matches their identity. By using trusted data sources with billions of public records, the system validates your age based on the personal information you submit.

Age verification is specifically designed to protect your identity and ensure a secure transaction, all while maintaining the highest standards of consumer privacy. This process helps us uphold our promise to responsibly and securely provide premium products to eligible customers.

OM Cigars uses access to public records to validate the information you provide during your purchase. In certain cases, depending on the nature of the transaction, the system may present a series of multiple-choice questions. These questions are based on non-credit-related “out-of-wallet” historical facts unique to you as an individual.

The data used for this process is gathered instantaneously by scanning billions of trusted public records. These records contain information that would not typically be found in your wallet if it were lost or stolen, ensuring an extra layer of security and accuracy in verifying your age and identity. This process helps us uphold compliance and protect your privacy while providing a seamless shopping experience.

Absolutely. OM Cigars uses advanced 256-bit encryption technology to ensure the secure transmission of the information you provide online.

Additionally, OM Cigars does not store your sensitive personal information or share/sell any data with third parties. This practice guarantees that your sensitive details remain protected and cannot be accessed by unauthorized parties. Your privacy and security are our top priorities.

Setting up your Auto Ship program is quick and easy, with two simple options:

1. Online:
   • Sign in to your account.
   • Click on the ‘Auto Ship’ tab.
   • Select the cigar(s) you want.
   • Choose your preferred shipping frequency and recurring shipping date.
2. Assistance from a Representative:
   • Contact one of our representatives, and they will set up your Auto Ship account based on your exact preferences.

You can modify the dates and items in your Auto Ship program at any time to suit your changing needs.

We accept returns within 30 days of purchase for a refund, credit, or exchange (delivery charges are non-refundable). To initiate a return, simply send the item back to us via UPS or insured parcel post. For more details, please refer to our return policy guidelines.

At OM Cigars, we offer a range of premium brands, some of which are more expensive than others. However, every cigar in our collection is crafted to deliver a delicious and unforgettable smoking experience, making it worth every penny.

Starting your cigar journey with one of our popular brands ensures you’ll kick off your experience the right way, with exceptional flavor and quality. Whether you’re looking for something luxurious or more budget-friendly, our cigars offer outstanding value and enjoyment.

To start receiving the OM Cigar catalog, simply select ‘Catalog Request’ from the drop-down menu and provide your mailing information in the Description box. Once enrolled, you’ll receive a new catalog in your mailbox each month for as long as you’d like.

If you wish to stop your subscription, just contact us, and we’ll promptly remove you from our mailing list.

Yes, we honor verified competitor coupons! If the coupon can be confirmed on the competitor’s website, we’ll accept it—simple as that.

For coupons from magazines or catalogs, you can scan them and email the image to [email protected]. For a full overview of our price match guarantee policy, please refer to our guidelines.

Yes, OM Cigar is required to collect sales tax in certain states, including:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sales tax is not collected in Alaska, Delaware, Missouri, Montana, New Hampshire, and Oregon, except for local taxes where applicable. Taxes will be calculated based on the laws of your shipping address.